Shipping policy
Last updated: 13 October 2026
We pack every order securely at our Kandivali West, Mumbai office and send it through trusted courier partners. We choose the best partner for your pincode or country, so the courier can vary from order to order. You receive a tracking number as soon as your order is dispatched.
Orders within India
- Shipping cost: free on orders above ₹200. A flat ₹80 applies to orders below ₹200.
- Dispatch: within 1 working day (Monday to Saturday, excluding public holidays).
- Delivery: usually 2–5 working days after dispatch, so most orders arrive in 3–6 working days. Remote areas may take a little longer.
- Cash on Delivery: available in India only. Before dispatch we call to confirm your delivery address. A COD fee, if any, is shown at checkout.
International orders
- Shipping cost: calculated by weight and destination, and shown at checkout before you pay.
- Dispatch: within 1 working day.
- Delivery: usually 18–22 working days with Standard shipping, or 25–30 working days with Economy shipping, depending on your country's customs and local delivery.
- Customs and import duty: any customs duty, import tax or clearance charge in your country is paid by the customer and is not included in our prices or shipping charges.
- Cash on Delivery is not available outside India.
Tracking
Your tracking number is shared by email, SMS or WhatsApp once the order is dispatched. You can also track it on our Track Order page. If tracking has not moved for several days, message us on WhatsApp at +91 97739 32299 and we will follow it up for you.
Address and delivery issues
Please check your address, pincode and phone number carefully at checkout. If a parcel comes back to us because of an incorrect address or because nobody was available to receive it, re-shipping charges may apply.
Damaged parcels
If your parcel arrives damaged, please see our Refund Policy and contact us within 7 days of delivery with photos.
Contact
WhatsApp / Phone: +91 97739 32299, +91 96191 72910
Email: info@rudrakshamart.com